This privacy notice explains how we use any personal information we collect about you.
What information do we collect about you?
We collect information about you when you engage us for financial planning and or financial advice. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, only if this is necessary for the provision of our services.
We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We’ll provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.
Why do we need to collect and use your personal data?
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations.
Where special category data is required we’ll obtain your explicit consent in order to collect and process this information.
How will we use the information about you?
We collect information about you in order to provide you with the services for which you engage us. More specifically, we use and disclose your information as follows:
- To send you certain information, including marketing communications;
- For our legitimate interests in conducting our business, such as:
- To process your applications
- To fulfil your requests for products, services or support;
- To respond to questions or customer service inquiries;
- To communicate with you about your plan(s);
- To carry our certain marketing activities;
- To prevent fraud
- To comply with applicable laws and respond to lawful requests from public authorities
Who might we share your information with?
If you agree, we may email you about other products or services that we think may be of interest to you.
We won’t share your information for marketing purposes with other companies.
In order to deliver our services to you effectively we may send your details to third parties such as those that we engage for professional compliance, accountancy or legal services as well as product and platform providers that we use to arrange financial products for you.
Where third parties are involved in processing your data we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.
Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit.
To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.
How long do we keep hold of your information?
We will keep your Personal Information only as long as we need to deliver the products and services that you requested, unless we are required to keep it for longer periods because of law, FCA regulation, litigation or regulatory investigation purposes. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship. Our retention policy dictates how long we keep specific types of information. For instance, if you were given specialist pension advice, the data will be retained indefinitely. We reserve the right to retain data for longer where we believe it’s in our legitimate interests to do so. If we no longer have the legal basis for processing your Personal Information we’ll not keep this for longer than 10 years after our relationship with you has ended.
You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
How can I access the information you hold about me?
You have the right to request a copy of the information that we hold about you, you have all the following rights under the General Data Protection Regulation. If you’d like a copy of some or all of your personal information please email or write to us using the contact details noted below.
When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
- Right of Access the information we hold about you
- Right to Rectification of any information that may be inaccurate
- Right of Erasure of your information (the right is not absolute and only applies in certain circumstances)
- Right to Restrict processing of your personal data
- Right to Data Portability allows you to obtain and reuse your personal data for your own purposes across different services (if you provided the data directly to us in the first instance)
- Right to Object to the processing of your personal data in certain circumstances.
You can withdraw your consent at any time and we stop sending your marketing material and where applicable stop processing your personal data.
We’d like to send you information about our products and services which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.
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What can you do if you are unhappy with how your personal data is processed?
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
The Information Commissioner’s Office – Scotland
45 Melville Street
Telephone: 0303 123 1113 (local rate)
How to contact us
Or write to us at The Compliance Officer/Data Controller, J M Taylor Financial Services Limited, Citygate, Blackburn Business Park, Blackburn, Aberdeenshire, AB21 0PS.